Privacy policy

NextCue (“we”, “our”, “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and protect your information when you interact with us, visit our website, or use our services.

1. Information We Collect

We may collect the following types of personal information:

  • Your name, email address, and phone number.

  • Company or organisation details.

  • Event information you provide (dates, requirements, preferences).

  • Payment details, where necessary for invoicing or transactions.

  • Website usage data (via cookies, analytics, and tracking tools such as Google Analytics and Meta Pixel).

2. How We Collect Information

We collect information when you:

  • Submit an enquiry via our website contact forms.

  • Communicate with us by phone, email, or in person.

  • Engage our services for event planning, management, or consulting.

  • Visit our website, where cookies and analytics tools may collect browsing data.

3. How We Use Your Information

We use your personal information to:

  • Respond to enquiries and provide our services.

  • Manage and deliver event planning and production.

  • Communicate with you about bookings, updates, and invoices.

  • Improve our website and marketing through analytics and tracking tools.

  • Send occasional marketing or promotional updates (only if you have opted in).

4. Sharing Your Information

We do not sell your personal information. We may share it with:

  • Trusted suppliers, contractors, and venues, only where required to deliver your event.

  • Service providers who help us operate our website, email systems, and marketing tools.

  • Legal or regulatory authorities, where required by law.

5. Cookies & Tracking

Our website uses cookies, Google Analytics, and Meta Pixel to understand visitor behaviour and improve our services. These tools may collect data such as your IP address, browser type, and browsing patterns. You can disable cookies in your browser settings at any time.

6. Security

We take reasonable measures to keep your personal information secure from loss, misuse, or unauthorised access. However, no system is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

You may:

  • Request access to the personal information we hold about you.

  • Ask us to correct or update inaccurate information.

  • Request deletion of your information, subject to legal and contractual obligations.

  • Opt out of marketing communications at any time.

8. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

Nextcue
Email: Team@nextcue.com.au
Website: www.nextcue.com.au